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Remote not working

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10 REPLIES 10
Kaz75
Popular Poster

My remote stopped working was told tv box was faulty was sent New box but remote still does not function properly .Done all the tricks and not getting anywhere Helppp

fr8ys
Community Star

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Kaz75
Popular Poster
Have updated details thanks
Kaz75
Popular Poster
So now when turn tv box of and on you get opion to uguide or go to apps my tv etc but once chosen an option guide fails to work again plus can't access youview fed up paying for service can't use 😐
fr8ys
Community Star

Please note that staff here work normal office hours, Monday to Friday, and issues are queued and dealt with in order so it may be Monday or Tuesday before you receive a reply.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Kaz75
Popular Poster
Thanks for response
OCE_Karl
Community Team - TT Staff

Hi

 

I'll get a replacement remote out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Kaz75
Popular Poster
Solution

Thank you so much will let you know how it goes ☺

OCE_Karl
Community Team - TT Staff

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Kaz75
Popular Poster

New remote arrived today works great many thanks 

OCE_Karl
Community Team - TT Staff

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE