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Rental ended early

TrishDuggan
First Timer
Message 6 of 6

I rented a film and started watching. Next day film is no longer my subscriptions. I thought I had 48 hours to view???

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5 REPLIES 5

Message 1 of 6

Hi

 

You rented the film on 21st July 3:15pm, this will then remain for 30 days and expired on 20th August 3:15pm.

 

You started watching on 19th August and this correctly expired on 20th August.

 

Thanks  

 

Karl. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

Hi

the film Nomadland was rented in July but I started watching it in August. 

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Message 3 of 6

Hi

 

I'm not showing any Movie Rentals on your account for August ?

 

Was this recently ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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TrishDuggan
First Timer
Message 4 of 6

Hi,

live done that now.

trish

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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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