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Replaced YouView box

yetanother1
Team Player
Message 4 of 4

I've replaced my YouView box with a new one as the old one was being unreliable and TalkTalk won't supply new boxes which record. The new one is working fine.

 

Can TalkTalk provide a way of recycling the old one or do I take the old one to my local recycling centre? I have factory reset the old one and deleted all recordings.

 

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3 REPLIES 3

Message 1 of 4

Hi

 

You should not have to do anything with the new box.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 2 of 4

is there anything else I have to do with the new box? It seems to be working. There's sometimes issues with Ch5 app but that appears to be a problem with Ch5 not the box.

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

I'll send a returns bag to you for the old box.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE