TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Replacement TalkTalk box

poverton1
First Timer
Message 2 of 2

After several and complicated chats TT agreed to replace my existing Huawei DN370 box which is now obsolete and non functioning with a new one.  Unfortunately they sent a DN360 which is only a set top box and doesn't record - totally useless.

They should have sent a DN372 which can be used to remotely record using the BT App.  However it appears that the Chat line is now off line and not working and there is no phone connection.  Any suggestions on how to contact TT to resolve this.

 

Peter Overton

0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I'll get the correct box out to you and a returns bag.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE