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Replacement YouView box faults

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4 REPLIES 4
SillyBillyNana
Chatterbox

When my old YouView box was updated with a nice shiny new one I was very pleased.  However, that new box had a few annoying issues and was itself replaced. 

The new (new) replacement has started to randonly switch itself off.  Sometimes it then comes stright back on but mostly it needs to be switched back on.  When it does this whilst a recording is being watched, at least it resumes where it left off.

More annoyingly, it does this occasionally when set to record and fails to record.  It even does it when no recordings are being watched.

Is tere a cure for this?  I note that several users have posted this sort of fault and that the soft reset doesn't seem to solve it.

Am I correct in thinking these boxes are now no longer replaced? 

fre55die
Community Star

Hi @SillyBillyNana 

 

You are correct that if the box is replaced it will be with a non-recording version.

 

Have you tried a maintenance reset as follows, this will KEEP your recordings providing that you select OPTION 2 :

 

Maintenance Reset Option 2 (Keep Recordings)

 

Turn the box off, then unplug the power lead for about 10 minutes.

Re-plug in power  lead.

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until "2  Factory reset keep recordings” option is highlighted.  If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / ANTENNA OUT / Surround Sound etc.) and also probably reset your scheduled recordings (It might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

 

If you do NOT have any recordings that you want to keep :

Blue YV /Menu button on the remote  >  Settings  >  Factory reset. This option will re-format the hard drive and reinstall the system on your box and you will lose all recordings.

Again It is also a good idea to restart your router once you have done this.

 

 

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
SillyBillyNana
Chatterbox

Thanks Fre55die

I had done the soft reset a few weeks ago and have done it again.

Fingers crossed!

fre55die
Community Star

@SillyBillyNana 

 

My suggestion and instructions go much further than a soft reset as it fully reinstalls the Operating System.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
OCE_Karl
Community Team - TT Staff

Hi SillyBillyNana

 

try the full reset as advised and see if this helps.

 

Thanks  

 

Karl. 

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