15-06-2021 08:11 PM - edited 15-06-2021 08:22 PM
Replacement boxes do not come with remotes unless that was faulty too, as the existing remote will work with the box.
You are only required to return the box if requested to do so.if
I see you had a new box over a year ago and had an issue with the remote then. Did you not get one then and if not why the year wait to mention again?