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Router still not delivered

Popular Poster
Message 3 of 3

The engineer has been to my house and I am now live....but I'm still waiting for my router to arrive and its been a week plus by now. Please can somebody help me or advise what I need to do...the customer services helpline is completely useless and pointless...nobody is getting through. I need help and I'm paying for a service I'm not receiving. I feel like cancelling the whole thing and going elsewhere. Can anybody help???


Message 1 of 3

@KeithFrench and @mylittleangelyellow , the original thread on the subject was escalated on 28/03. Re-escalated with private information removed earlier this afternoon. 


I have also replied on @mylittleangelyellow's third thread.


.....and 4th thread....!

Gliwmaeden2, a fellow customer.

Community Star
Message 2 of 3

Hi @mylittleangelyellow 


I have asked one of TalkTalk's OCEs to pick your thread up and sort out the router delivery for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?