TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

STB Box is very slow

AudreyWadsworth
First Timer
Message 3 of 3

My set top box DN370t is incredibly slow, is there a newer version or something else I can do to improve it’s speed. The remote control is also often unresponsive

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi AudreyWadsworth

 

Try the advice from fre55die and let me know if this helps.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

fre55die
Community Star
Message 2 of 3

Hi @AudreyWadsworth 

 

You could try a factory reset from the main settings menu. Blue YV/Menu button on remote > Up to Settings(cog wheel) > Factory Reset (bottom right).

 

VERY IMPORTANT FOR SUPPORT !!!!!!
Could you please ensure that your personal information is up to date in your profile INCLUDING your registered landline number
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info.
This is purely so that the OCE's can tie up your details and trace your account as this is not possible from just your screen name.
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
0 Likes