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Set Top box problems

TrishL
Participant
Message 6 of 6

Along with many posters I am having problems with my set top box. I have tried a factory re-set but this has not worked. I note that the replacement boxes you are sending out do not have a record facility and you are recommending purchasing one that does have this facility. If I do purchase my own set top box I presume that I won't in fact need Talk Talk tv. 

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5 REPLIES 5

Message 1 of 6

Hi Lorraine6319

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Lorraine6319
First Timer
Message 2 of 6
I have not received a new set top box.
I have only received the bag to send the old one back.
L.Stephen
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Message 3 of 6

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

Many thanks for that Karl

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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

You can purchase a youview box from a third party supplier etc as a lot of customers also do.

 

The TV charge gives access to the TalkTalk TV store and other options such as the Now TV discount codes, but if you wish to remove that aspect from your services, our customer loyalty teams can do this for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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