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Set top box not working

vonbee40
Chatterbox
Message 8 of 8

I’ve tried all tips to try and get it working but it is stuck in Wake Up mode, now been without it for 1 week...........please help!!!!

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7 REPLIES 7

Message 1 of 8

You're Welcome 🙂

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 8

Hi Karl

Thank you so much 👍👍

Message 3 of 8

Hi vonbee40

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 4 of 8

Hi Jonners2709

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Jonners2709
First Timer
Message 5 of 8

Hi TalkTalk - Have been a subscriber for many years and have had this STB for approx 10 years. I think, however, that it has finally given up the ghost, now failing on increasing occasions. 

 

1. The record and playback function has started to fail, with the screen also freezing partway through the recording. The only way I found to recover was to re-boot the STB, which is now occurring weekly.  Please can arrange for a replacement STB, please?

 

2. I have also not been able to use the Youview App as this now appears to be across to BT.

 

Thanks, 

Jonathan Whitmore
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Message 6 of 8

Hi

I have added telephone number to my profile now.

Thanks

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Karl-TalkTalk
Support Team
Message 7 of 8

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE