on 24-05-2020 12:08 PM
Hi, I am a brand new customer to TalkTalk. Have just setup and am trying to go through the TV Guide to find my programmes to record on the TalkTalk box. The response is incredibly slow even moving from one line on the TV Guide to another . It in fact its unbelievably slow, it has just taken over 1 minute to go between ITV and CH4.
Any ideas please
on 24-05-2020 10:40 PM
It shouldn't be that slow. It's normally very responsive.
Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.
If this doesn’t work then try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
Hope it works but if not then please let us know and I’ll flag for further assistance.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your land line phone and this will confirm the number for you.