on 13-02-2021 08:48 AM
on 16-02-2021 10:51 AM
Glad to hear our colleagues have dispatched a replacement box to you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 15-02-2021 08:04 AM
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on 13-02-2021 01:12 PM
Hi Ian not sure if this will help, I had similar issues with recordings some time back. This might only apply to fibre but if you turn off the router for about 30 minutes and reconnect, the line will be allocated a new IP address and hopefully reset services