TV Support

collinh · ‎18-02-2021

How on earth do you get to speak to anyone for support, this website just keeps going round in circles when clicking on contact us or support..... MyTV has error codes, no idea how to get it working and the knowledge base gives no real useful info other than make sure its connected and switch it off and on.

Come on TalkTalk, I am new to your service and from a smooth start your customer service is rapidly going down hill....

Karl-TalkTalk · ‎18-02-2021

Hi

What error message are you getting on the TV box ?

Is the box connected direct to the router with a cable or do you use powerline adapters ?

Thanks

Karl.

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fr8ys · ‎18-02-2021

If you give us details of the issue you are experiencing and the error codes then someone here will be able to help, or refer it to the OCEs if it needs technical support.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced by the OCE. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).