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TALKTALK FILMS- service ending

trishajs
Popular Poster
Message 4 of 4

As service to rent films is ending next month- cannot establish if our bills will be reduced- as if not surely this is mis-selling as contract included £5 voucher to rent a film monthly?

3 REPLIES 3

ferguson
Community Star
Message 1 of 4

You can always contact customer services and ask them what else are you getting for your £4 monthly TV fee? Which you can of course cancel at any time. 

trishajs
Popular Poster
Message 2 of 4

Thank you

0 Likes

fr8ys
Community Star
Message 3 of 4

Not mis-selling, as this does not form part of your contract. It was an added benefit, which TalkTalk can withdraw at any time.

 

It's in the same category as the TV boosts, which are no longer available for those who do not have them, and will be removed at some future date for all.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).