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TV Box (DN372T) Issues

ml2000
Popular Poster
Message 12 of 12

For the last couple of months my box has experienced regular problems...

 

  • Picture freezes and failed recordings.
  • Increased sluggishness 
  • On playback of recordings screen suddenly turns black and after ten seconds or so, box switches back to 'live' tv and the main YouView menu banner. 

I have carried out a few Factory Resets (Keep Recordings) and a couple of Delete Recordings.  Delete Recordings did help briefly for a day or so, but then the issues returned. I don't know what else I can try?  

 

Also, the remote control has an issue where the number 1 button is no longer registering when depressed.  

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11 REPLIES 11

Message 1 of 12

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 12
Many thanks, Karl, again much appreciated.

Message 3 of 12

Hi

 

I'll get a replacement out and a returns bag sent out.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 4 of 12

Hi Karl

Regretably the replacement box you recently sent is causing pixelating every few minutes on all the HD (Freeview) channels.  

 

At first we suspected the aerial may be at fault, but signal levels from the aerial are fine and Freeview works flawlessly when aerial is connected directly to tv. 

 

I have completed a full maintenance reset and followed this with a retuning after removing the aerial cable, plugging aerial cable back in and retuning again but this has done nothing to cure the issue.   Have also checked all cables and their plugs are ok and properly connected. 

 

Please may I request that a replacement box be sent to me and I will return this one.  Thank you in advance.

 

 

 

 

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Message 5 of 12

Hi

 

If you start your own thread (new message), wed love to help.

 

Weve found that posting in someone elses conversation makes it harder to follow when looking for an answer.

 

Its easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

 

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

 

Thanks

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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mlseddon
First Timer
Message 6 of 12

Hi

I have had problems with recording on my box since Thursday. It just comes up with failed to record anything. Also the items I already have on record you cannot play back, you just get a blank screen even though some of them I have watched before and they were fine.

I ahve done a factory reset without deleting existing recordings but it has not solved the problem.

Any suggestions?

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Message 7 of 12

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 8 of 12

That's all great, thanks again Karl. 

 

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Message 9 of 12

Hi

 

I have ordered a remote also.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 10 of 12

Thank you Karl, that's much appreciated.   You didn't mention the failing remote control, may I also request that that be replaced please?   Many thanks indeed.  

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Karl-TalkTalk
Support Team
Message 11 of 12

Hi

 

I'll swap out the box for you and see if this helps.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE