on 19-09-2021 11:22 PM
I recently looked at my account details and it says I've been paying for TV services with my Fibre 65 but I never received the TV Box, just the router. Should this have been sent with a remote along with the router?
on 20-09-2021 09:58 AM
This is always displayed, but a TV box is only provided if a customer adds this to their order at the start of the service, for a small charge. Some customers do not require a TV box as many will have a smart TV these days.
If a TV box is something you require, please give our customer loyalty teams a call and they can add this to your package for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 19-09-2021 11:48 PM
It's listed in the package details in the package overview if that's what you're referring to. I have three tabs, Broadband, Phone and TV. When I click on the TV tab it says:
19-09-2021 11:42 PM - edited 19-09-2021 11:47 PM
TV is always part of the package description.
You would normally see a TV charge itemised in your billing. At full price it would be £4.00.
Is it listed as an item, even if discounted, @jfthomp?
You'd need to order a TV box, if you want to use the services, and there is a charge for the box, @jfthomp.
Phone 03451 720046 after 9am.
If you want the TV charge removed altogether, you also need to ring that number.