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TV Box not working

HVC73
First Timer
Message 4 of 4

Hi, my recordable TV box has been switching itself on and off by itself occasionally, now it won't record anything, it looks like it has but when you press play its just a black screen and the timer doesn't change, it also won't record anything when you just press record while something is on.  It also keeps disconnecting from the remote so nothing works and you have to rest the whole system.  I have done a factory reset keeping recordings (some of the older ones still play) and one deleting them all and I still have the same problems.

 

Thanks H

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3 REPLIES 3

Message 1 of 4

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

Thank you so much for the quick response!

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

A replacement box is now on the way to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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