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TV Box not working

unkle_jeff
First Timer
Message 3 of 3

Hi. My Youview TV box keeps freezing. This normally happens when it starts to record something. The lights on the front start flashing but never stop until I shut down and restart. The recording doesn't happen. I've tried a factory reset but no change. Thanks

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi unkle_jeff

 

A replacement box may be able to be sent, however TalkTalk no longer provide a recording box, only the non recording model.

 

Would you like me to look into this ?

 

Karl.

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fre55die
Community Star
Message 2 of 3

@unkle_jeff 

 

I have escalated this for you.

 

IMPORTANT FOR SUPPORT !!!!!!
Could you please ensure that your personal information is up to date in your profile, including your registered telephone number as support agents will need this to tie up your screen name to your account. Support agents on here will not be back in the office until Monday as they work office hours usually.

 

Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

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