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on 20-07-2021 03:44 PM
Hi,
Over the past week, my Powerline Adapter's have been dropping & reconnecting the connection on a regular basis.
My broadband is fine so assume their is a problem with the adapters.
I have tried:
Turning the router off and on
Turning off the TV box by holding the power button until it reboots
Swapped ethernet cables
Pair the adapters again
Reset & pair the adapters
None of the above have worked, can I please have a replacement pair.
Thanks
on 21-07-2021 04:49 PM
You're Welcome 🙂
Regards
Karl
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on 21-07-2021 04:30 PM
Thanks Karl
on 21-07-2021 09:05 AM
Hi
I'll get a set of adapters out to you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE