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TV apps not working

emalcolm
Popular Poster
Message 3 of 3

When I go into a TV player app and select a programme, it will play the adverts and then an error will appear. BBCiplayer is the only one that works. 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

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fr8ys
Community Star
Message 2 of 3

All4 and My5 are doing strange things at the moment as they have been hit by a disastrous fire at their transmission centre.

 

all adverts on these plus ITV hub come from a different server to that of the actual programme and this too causes issues such as this.

 

sometimes this can be cured by doing a soft reset. To do this hold the power button on the front for around 10 seconds and the box should restart. 

If this doesn’t work then try a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and may also reset your scheduled recordings if they don't repopulate (might be worth taking a note of future recordings before doing this so you don’t miss any).

Please let us know how you get on.

 

Good luck.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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