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TV boost removable

P4ul1n3
Popular Poster
Message 14 of 14

Hi can someone please help me get TV flexible boost removed from my package currently £4 for talk talk TV and £14 for entertainment thank you

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13 REPLIES 13

Message 1 of 14

Hi

 

You can call our loyalty teams on 03451720046 or 03451725157

 

Thanks  

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 14

whats the number

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Message 3 of 14

 Hi

 

We would not be able to remove or make changes to an account for a non account holder. The account holder will need to call our Loyalty teams and give their permission.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 14

im doing this for my mother she dosent know anything about broadband she has asked me to do it and left me the security details 

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Message 5 of 14

 Hi

 

Loyalty can remove the TV charge, I'm currently unable to remove any TV boosts due to a system issue we have here today.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 6 of 14

hi can you do it on here im getting nowhere with live chat

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Message 7 of 14

 Hi

 

If you give our customer loyalty Teams a call they can remove these as they process your upgrade request.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 8 of 14

There's no option to remove them it only lets me remove landline calls

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Message 9 of 14

Hi

 

You would need to remove the boost first before selecting to upgrade, this would not be removed as part of an upgrade.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 10 of 14

It's non removable when I try to upgrade to fibre 65 it automatically adds entertainment and TV 

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Message 11 of 14

 Hi

 

The TV charge is a physical change to the package so our customer loyalty colleagues can assist with this after a security check, but the option to remove any TV boost such as entertainment, movies etc should be within my account under the TV section. 

 

Our loyalty colleagues can also action this when they remove the TV Charge for you.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 12 of 14

Hi there's no option to remove TV or entertainment

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Karl-TalkTalk
Support Team
Message 13 of 14

 Hi

 

You can remove a TV boost such as the entertainment boost from within My Account online.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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