TV boost removable

[P4ul1n3]

Hi can someone please help me get TV flexible boost removed from my package currently £4 for talk talk TV and £14 for entertainment thank you

[Karl-TalkTalk]

Hi

You can call our loyalty teams on 03451720046 or 03451725157

Thanks  

Karl.

[P4ul1n3]

whats the number

[Karl-TalkTalk]

 Hi

We would not be able to remove or make changes to an account for a non account holder. The account holder will need to call our Loyalty teams and give their permission.

Thanks  

Karl.

[P4ul1n3]

im doing this for my mother she dosent know anything about broadband she has asked me to do it and left me the security details 

[Karl-TalkTalk]

 Hi

Loyalty can remove the TV charge, I'm currently unable to remove any TV boosts due to a system issue we have here today.

Thanks  

Karl.

[P4ul1n3]

hi can you do it on here im getting nowhere with live chat

[Karl-TalkTalk]

 Hi

If you give our customer loyalty Teams a call they can remove these as they process your upgrade request.

Thanks  

Karl.

[P4ul1n3]

There's no option to remove them it only lets me remove landline calls

[Karl-TalkTalk]

Hi

You would need to remove the boost first before selecting to upgrade, this would not be removed as part of an upgrade.

Thanks  

Karl.

[P4ul1n3]

It's non removable when I try to upgrade to fibre 65 it automatically adds entertainment and TV 

[Karl-TalkTalk]

 Hi

The TV charge is a physical change to the package so our customer loyalty colleagues can assist with this after a security check, but the option to remove any TV boost such as entertainment, movies etc should be within my account under the TV section. 

Our loyalty colleagues can also action this when they remove the TV Charge for you.

Thanks  

Karl.

[P4ul1n3]

Hi there's no option to remove TV or entertainment

[Karl-TalkTalk]

 Hi

You can remove a TV boost such as the entertainment boost from within My Account online.

Thanks  

Karl.