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TV box Randomly Freezing and Shutting Down & Apps are Buffering

Vonney
First Timer
Message 7 of 7

For the last few months my Huawei box keeps going slow, freezing or Shutting down completely. Switching everything on and off again, partial and full resets resolve the issue in the short term, but the issue recurs again sometimes just a few hours later. I’ve also checked that all system updates are up to date. I don’t know what else I can do to fix it?

 

At the same time I am also experiencing serious problems with buffering when using Apps. This happens even when no other devices are being used and no issues are being reported. I’ve also found that at the same time the Apps are working perfectly well on my iPad.

 

 

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6 REPLIES 6

Message 1 of 7

Hi

 

I can offer a replacement TV box however TalkTalk no longer provide a recordable box, so this will be the lite box. would you like me to send this ?

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Vonney
First Timer
Message 2 of 7

Hi  @Karl-TalkTalk, I’ve updated my profile with my home phone number now.

 

Cheers,

Yvonne

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Message 3 of 7

Hi Vonney

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 7

@Vonney 

 

You are in the queue for staff support and they will respond on here but, they will need at least your registered phone number or account number in your profile as requested above in order to identify your account.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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Vonney
First Timer
Message 5 of 7

Hi, @fre55die, yes I have tried that. But like everything else I’ve tried it only resolves the issue in the short term 😞

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fre55die
Community Star
Message 6 of 7

Hi @Vonney 

 

Have you tried a full factory reset from the main menu?

 

IMPORTANT FOR SUPPORT
Could you please ensure that your personal information is up to date in your profile.
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
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