We use cookies on our website. By selecting Accept, you are agreeing to our cookies. Find out more about our cookies
Accept
Reject
Skip to main content

TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV box is dead

phil1349
First Timer

on ‎29-05-2020 06:39 PM

Message 3 of 3

My TalkTalk tv box has completely died and is totally unresponsive. I have tried powering down and rebooting but no response. It has been a bit dodgy for a few weeks not responding to the remote, rebooting fixed this until now it is totally dead.

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team

on ‎31-05-2020 11:13 AM

Message 1 of 3

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

fre55die
Community Star

on ‎29-05-2020 07:23 PM

Message 2 of 3

Hi @phil1349 

 

I have escalated this to OCE support and they will respond on here A.S.A.P.

 

Please do not add anything on here OR start a new thread until an OCE responds as the system will see this as a new post and move you to the back of the queue.


Unfortunately the response times are extremely delayed and currently can take a couple of days instead of the usual matter of hours. Please bear with us as an OCE will get back to you as quickly as possible.

If this has helped and solved your problem, please mark it as "Accepted Solution" from the 3 dot dropdown menu in the bottom right of this post so that staff or others do not spend time looking for alternatives. If you like the answer please feel free to click the "Like Button"
0 Likes
© TalkTalk 2021