on 29-05-2020 06:39 PM
My TalkTalk tv box has completely died and is totally unresponsive. I have tried powering down and rebooting but no response. It has been a bit dodgy for a few weeks not responding to the remote, rebooting fixed this until now it is totally dead.
Answered! Go to Solution.
on 31-05-2020 11:13 AM
A replacement TV Box is on the way to you.
This should arrive within the next 48hrs.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 29-05-2020 07:23 PM
I have escalated this to OCE support and they will respond on here A.S.A.P.
Please do not add anything on here OR start a new thread until an OCE responds as the system will see this as a new post and move you to the back of the queue.
Unfortunately the response times are extremely delayed and currently can take a couple of days instead of the usual matter of hours. Please bear with us as an OCE will get back to you as quickly as possible.