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TV box keeps freezing

plodder
Team Player
Message 2 of 2

We have a Huawei DN360T TV box. It has worked fine for years but now it freezes after using it for a while eg on catch-up. Can't operate it from the remote, only switch that works is the power switch on the back.

I have checked our line - no problems and 18MBS reported. Tried a factory reset, which worked, then during setup it froze again. It may be a hardware problem, like overheating, because if you do restart after a freeze it only runs for a shorter time before freezing again.

Can you send out a replacement please?

TC
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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

I'll get the box swapped out for you.

 

Thanks  

 

Karl. 

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