on 11-11-2021 10:50 AM
We have a Huawei DN360T TV box. It has worked fine for years but now it freezes after using it for a while eg on catch-up. Can't operate it from the remote, only switch that works is the power switch on the back.
I have checked our line - no problems and 18MBS reported. Tried a factory reset, which worked, then during setup it froze again. It may be a hardware problem, like overheating, because if you do restart after a freeze it only runs for a shorter time before freezing again.
Can you send out a replacement please?
on 11-11-2021 11:54 AM
I'll get the box swapped out for you.
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WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE