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TV box not working

andpat
First Timer
Message 6 of 6

TV box not working . Blank TV screen. Red and Blue lights flash on box for a couple of minutes then go out. Have re-booted and everything else in your HELP AND SUPPORT with no luck. Please help.

Retired
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5 REPLIES 5

Message 1 of 6

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

New box arrived very quickly and working well. Wife and I both in our 70s and under shielded lockdown needing our Talk Talk T.V. Many Thanks.

Retired
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Message 3 of 6

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

Phone No should be on community details. Can see no place to put account no.

Retired
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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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