on 24-05-2020 11:25 AM
My Freeview TV box has stopped working. I have tried restarting time after time to no avail. I cannot make contact with Talktalk for a replacement box (their chat line seems off air at the moment). Can anyone advise? Thanks!
on 24-05-2020 10:49 PM
Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
Hope it works but if not then please let us know and I’ll flag for further assistance.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your land line phone and this will confirm the number for you.