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TV cannot find router

Margblaney
Chatterbox
Message 7 of 7

The plug that has the yellow cable is not showing any lights at all now.  Have changed the yellow cable, pressed 'pair' (when the green light does show) but the TV is giving a message saying it cannot find the router.

 

Recently changed the router so not sure if that is part of the problem but the no lights showing at all on the plug is a worry.

 

How could I get another plug?

 

Thanks

 

Margaret
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6 REPLIES 6

Margblaney
Chatterbox
Message 1 of 7

I sent the router back in a returns bag just after writing these post.  However, I have now received a letter and a new returns bag saying I will be charged £50 if I do not return equipment.  No specific equipment is listed but I just do not know what they want.

 

Could someone look at my account and see if there is outstanding equipment awaiting return and let me know the details please.

 

Many thanks.

Margare

t

Margaret
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Message 2 of 7

Hi

 

You do not need to return the old plugs, but if you can return the router with the returns bag provided, that would be great.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 3 of 7

HI Carl

 

Many thanks.  The new equipment has now arrived, been installed and is working happily.

 

Do I need to return the old plugs?  Plus do I need to return the previous router?  I was holding on to it 'just in case' but there was a grey bag in the box but no request to return it.  Read another post where someone was charged for not returning something.

 

Again, thanks for your speedy response and assistance.

 

Margaret

 

Margaret
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Message 4 of 7

Hi

 

i'll get a replacement set of adapters out to you and see if this will help.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 5 of 7

Done.

 

Sorry, thought you would take from the main account

 

Thanks.

 

Margaret
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Karl-TalkTalk
Support Team
Message 6 of 7

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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