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TV picture Freezing & Breaking up

First Timer
Message 3 of 3

Can't watch any TV or Recorded programs without picture Freezing or skipping.  It's very much like trying to watch a bad DVD.

Tried resetting TV box, Router and have checked all connections etc.

Where do I go Now ??    


Message 1 of 3

Hi MickeyMouse


I'm sorry to hear this.


I can see that fr8ys has posted to offer advice, have you had at look at this post?






Community Star
Message 2 of 3

When you day you have tried resetting the box, which of the following have you tried?


Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.


HOWEVER, before doing the above check the following first.

Is the box freezing so the picture sticks, or is it a poor signal from the aerial that is being recorded so giving the impression of freezing?


What is the signal like when watching live tv on the box and TV direct?


If the box is pixalating, but the TV not, then retune the box first, tske the aerial out of the box and retune to clear the memory, and then reinsert the aerial and retune.


If the TV is also showing issues, then its an aerial issue and you will need to consult a local installer for advice.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).