on 22-05-2020 06:57 PM
My TV screen picture breaks up, freezes, and goes blank. It is impossible to watch TV.
This first happened a few months ago. I found and replaced a broken ariel cable that connected my TalkTalk TV box to the TV with a brand new cable. That fixed it for a while but now the problem has come back. I think the connector/adapter at the back of the TalkTalk TV box is damaged or loose or broken in some way, as when I nudge the new cable slightly or twist it a tiny bit, the picture will come back on temporarily.
Would it be possible to send a replacement TV box?
on 25-05-2020 06:06 AM
Can you please add your home phone number or Account number to your Community Profile so I can locate your details.
If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.
Please post back on this thread when this has been done..
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE