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TV picture breaks up, freezes and goes black. It is impossible to watch TV

ivadomitrek
First Timer
Message 2 of 2

My TV screen picture breaks up, freezes, and goes blank. It is impossible to watch TV.
This first happened a few months ago. I found and replaced a broken ariel cable that connected my TalkTalk TV box to the TV with a brand new cable. That fixed it for a while but now the problem has come back. I think the connector/adapter at the back of the TalkTalk TV box is damaged or loose or broken in some way, as when I nudge the new cable slightly or twist it a tiny bit, the picture will come back on temporarily.
Would it be possible to send a replacement TV box?
Thankyou!

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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