TV reception

[PristoMiky]

Greetings.

I have a "Smart" tv which is anything but at the moment and I want to establish if TT could be to blame in any way. Basically I have sound but no picture. The tv is 18months old and I have had to turn it off and back on again at the plug during that time to get it to function properly. Now that is not working and I want, through a process of elimination, to identify the fault. Would any part of the TT service (no box involved) be capable of causing such a fault? Thanks. 

[PristoMiky]

Greetings.

I have a "Smart" tv which is anything but at the moment and I want to establish if TT could be to blame in any way. Basically I have sound but no picture. The tv is 18months old and I have had to turn it off and back on again at the plug during that time to get it to function properly. Now that is not working and I want, through a process of elimination, to identify the fault. Would any part of the TT service (no box involved) be capable of causing such a fault? Thanks. 

[Karl-TalkTalk]

Hi

No part of TalkTalk could affect your TV.  If you have an aerial direct to your TV, and select the correct source / channel you should see a a picture.  If you press items on the remote you should see menu items on the TV screen.  If no items appear, then the TV may be at fault.

Thanks  

Karl.