Sorry, can you clarify if it's your TalkTalk supplied box that won't connect or your smart TV?
If it's the TalkTalk box, is it the TV hub or the netgem 4k box?
If the TV then support here may be limited and you'd need to search for a forum that supports your TV. What make is it?
If it's your TalkTalk box, have you tried rebooting your router or a factory reset on the box? This may clear any bugs within the box?
Let us know how you get on and any error messages you get when trying to connect?
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
