on 12-10-2019 02:22 PM
For some reason the box is randomly 'Fails to Record' for no obvious reasons. It is now so bad and unpredictable that where possible we are setting the 'record' for the main programme and also the 'plus 1' channel. It is not unusual for one 'Fails to Record' but the other is fine! Also we frequently get a programme showing as recorded but when we try and watch it appears that only about one second is recorded as it immediately shows as 'watched' and goes back to the 'My TV' screen.
I've done a maintenance reset but still the same.
30-05-2020 12:13 PM - edited 30-05-2020 12:15 PM
@Lisah73, go back to the listed messages and at the top of the board you find a Start a Topic tab. It's on a blue background.
on 30-05-2020 01:00 AM
Could you please start your own thread for support as each problem is individual and needs investigating separately.
VERY IMPORTANT FOR SUPPORT
Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save) Only you and the OCE's can view this information.
on 30-05-2020 12:20 AM
I have tried everything as stated and I still have failed to record. I live in Wiltshire. I am quite annoyed as I am a carer and my soaps don't record anymore. I cant get hold of talktalk as work shifts. I sent email but just had a reply telling me to do what I have done already. HELP PLEASE!
on 19-05-2020 09:29 PM
I don't want to talk too soon as intermittent... but touching everything wood lol all records ok for 3/4 days so could be found the issue and resolved. ....only took about half a year! cheers all and hope everyone is ok now too.
on 16-05-2020 11:53 PM
It's also pinned to the top of this page to keep it simple !!
on 16-05-2020 09:31 PM
on 16-05-2020 08:49 PM
Have you read the announcement fully as they have now applied this fix to all transmitters !!
on 16-05-2020 08:21 PM
on 16-05-2020 07:06 AM
More good news - On the 15th of May a Youview representative posted the following further update into their community forum, confirming that the Arqiva 'fix' had been applied to all affected regions on the 8th of May.
Apologies for the delay in updating you.
First of all, thank you for all of the reports of this issue and for those of you who conducted your own investigations into the problems you were seeing – all of the information you helped to provide has been fundamental in our investigation.
Following the Crystal Palace test and the positive feedback seen from this (both via viewer reports and data), Arqiva and D3&4 conducted a further investigation into the regions we knew to be affected and discovered that in these regions, the transmitters were using their “B” feed inputs, rather than their “A” inputs which they should be set to prefer and revert to. At some point on the 22nd January, where we first saw the increase in failed, short and clipped recordings, a glitch caused these transmitters to select their “B” inputs and did not revert back to “A”.The different behaviour of these input feeds is what caused the issue with recordings, rather than using the correct p/f signalling triggers provided by the CSI (or channel) they defaulted to using the EPG timings.
Arqiva rectified the issue on the 8th May across all affected regions, and will be conducting a retrospective exercise to better understand the root cause with their hardware vendors.
on 15-05-2020 01:11 PM
There is some good news on this. Youview has figured that the recording problems we've been suffering for pretty much all of this year are due to some transmitters sending out incorrect meta-data (programme start/end signals) on one mux, potentially buggering up recordings for any/all channels on all muxes from that transmitter.
A fix has been being testing on the Crystal Palace transmitter for the last 10 days, which is where I get my signal from, and I haven't had any recording failures since (and I used to get plenty before!).
So, fingers crossed, it looks like the problem has been identified and a fix found.
Youview haven't said which other transmitters are affected, nor when the fix will be rolled out to other transmitters, but I've asked that on the Youview forum and those of you not on the Crystal Palace transmitter can keep an eye on the end of this thread there for an answer.
If you are on the Crystal Palace transmitter and you are still getting recording problems, it's either something else or the fix isn't working for all boxes and it would be good to report that you are still getting problems on that thread.
on 17-04-2020 05:31 PM
Hi, I have started to have this problem as well, particularly on Channel 4, does anybody know if there is a solution to this or what is the best way to formally log the issue with TalkTalk as it does appear to be a common fault ?
on 08-04-2020 10:00 PM
ours is e4 hollyoaks and BBC eastenders sometimes holby city but not as much. From comments it's the our youbox and Panasonic if I recall. its record on one box not other some times so not meta data from broadcasters and can't see that changing that often, also done a return couple days later same issue. two boxes on same router same aerial signal same network connection two same model box last I checked on same firmware. i would say a coding glitch if meta data timing on recording is slightly out putting an error on recording on box, ..but would expect intermittent only when there is a timing early or later but to fail on both. think it needs youview to look at OS and or Firmware I think for something that is eroding the recording service/function. Does anyone know if there was big version release around the beginning of the say V2 to V3 and since had smaller releases say V3.1 V3.2 need a V4 overall on recording function????
on 08-04-2020 09:28 PM