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Talk talk box problems

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4 REPLIES 4
Shaza248
Chatterbox

Talk talk box freezes when playing back recordings, failing to record and now not recognising and working off the remote at all. Have done a no:2 reset preserving the recordings and it has got worse.

Shaza248
fr8ys
Community Star

If you have tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347) then the only thing left to try is a Factory Reset from the settings menu. You will lose your recordings, but as TalkTalk no longer provide recordable boxes in exchange, if you are eligible for a replacement, it is the only way you will be able to record going forward if the reset does repair the hard drive, which has become corrupted.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

Let us know how you get on, as you are in the staff's queue for a response.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
Shaza248
Chatterbox

Done a complete reset, wiped out all recording  (which was only 30% of hard drive)

Has done some recording. Watching a recording and it's not responding to the remote. New batteries in remote still not responding. Can't stop the play back or fast forward. 

This can't be right as never used to do this.

Shaza248
OCE_Karl
Community Team - TT Staff

Hi

 

does the remote work as normal for all other functions ?

 

Thanks  

 

Karl. 

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Shaza248
Chatterbox

The only button that works is the power button on the remote and when turned off and back on you return to what was on when it stopped working.

The only way to reset the box is to turn top set box off at button at the back. Happening more frequently now probably every other day

Shaza248