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TalkTalk TV Box misfunctioning

paul-jeffs
First Timer
Message 4 of 4

Hi,

My talktalk box has started malfunctioning. The HDMI port is only broadcasting postage stamp size pictures to my TV.

I have checked the port using a different hdmi cable. same result. I also checked the cable worked fine using another device. 

Would it be possible to get a replacement talktalktv box?

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3 REPLIES 3

Message 1 of 4

Hi paul-jeffs

 

I'm sorry to hear this.

 

I have ordered a replacement TV box and a returns bag for your current box.

 

Please allow 24-48hrs for this to arrive. Let us know how you get on.

 

Thanks

 

Debbie

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paul-jeffs
First Timer
Message 2 of 4

Hi,

Thanks for the reply, Yes I have googled and ended up trying what you suggested to no avail. Even doing the factory reset (much to the wifes dismay).

Recordings not an issue so happy to swap out if thats possible.

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fr8ys
Community Star
Message 3 of 4

Have you tried plugging your box into a different HDMI port on your TV? 

 

There are no sizing options on your box but if it persists, double check your TV picture options before trying the following if you have not already tried them.

 

Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.

 

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and it should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.

Hope it works but if not then please let us know.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).