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TalkTalk YouView Box keeps scrolling channels

Matt94
First Timer
Message 3 of 3

My YouView box keeps scrolling through channels regardless of me pushing any button on the remote.

 

i have looked through previous topics and done the following troubleshooting;

 

Remote Reset (Digits 6,9 then code)

Power off and on the box both button on the back and from the wall

I can’t maintanance reset because it scrolls to the bottom (Exit and Restart) so I am unable to do this.

i have changed the batteries to out of the packet new ones

i have also removed all other controller batteries and controllers from the same room

 

im stumped please help

Kind Regards
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2 REPLIES 2

Message 1 of 3

Hi @Matt94

 

Maintenance reset :

 

Turn the box off, then unplug power lead for a couple of minutes.

Re plug in power .

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
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fre55die
Community Star
Message 2 of 3

Hi @Matt94

 

Have you tried disconnecting box from mains and whilst unplugged, turn the button at the back on and off a couple of times. Leave unplugged for about 20 mins then plug in and restart box.

 

Are you saying that the buttons on the box will not allow you to negotiate the maintenance reset options as these should work independantly in this mode?

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
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