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TalkTalk YouView box faulty

Bluebird1927
First Timer
Message 4 of 4

Hello

 

I've had my TalkTalk YouView box (Huawei DN372T) since I first joined TT 5 years ago.  A few months ago, it started freezing and crashing, but the problem is now beginning to escalate into almost a daily occurrence - this either occurs when trying to access one of the Apps/Players or in some cases simply at random.  The only way to bring life back into the box is by pulling the plug out on the back and going through the full restart. 

 

All the software is up to date and no problems with broadband etc.

 

Any ideas how I can fix this?

0 Likes
3 REPLIES 3

Karl-TalkTalk
Support Team
Message 1 of 4

Hi

 

Have you tried any of the resets as mentioned by fr8ys ?

 

Thanks  

 

Karl.

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fr8ys
Community Star
Message 2 of 4

Oh and you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).

fr8ys
Community Star
Message 3 of 4

Hi

 

Have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).