on 06-12-2021 11:16 AM
2 on line chats with Tecnical advisers have been disconnected / they just went., this morning. One was with sphelele the other a lady. They were trying to sort this out.
talk talk box Huawei model DN372T. Had this box for quiet a few years. Last night changed channel. Lost sound and picture became distorted. Rebooted box. All good. Then changed channel same happened again. Checked connects. Tv working ok. Internet connection all good.
It’s still happening this morning.
Could it be the TalkTalk box has come to the end of its life. ?
how do I get another one. ? Christmas is coming.
Thankyou for reading g this.
on 06-12-2021 11:22 AM
have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the support staff look at other alternatives.
Please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.
Hope it works but if not then please let us know and I’ll flag for further assistance.