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Talktalk IPC6023 error

malston904
First Timer
Message 1 of 7

Having taken Talktalk with select and kids subscriptions almost a month ago I am still unable to get them ....  I have tried using cable and now have Powerline adapters which are paired and connected.   I have tested the adapter nearest the tv box with my laptop and I get online easily.   I also ran speedchecker and have 37mbps download speed.   I have restarted my tv box, my router, my Powerline adapters and done a factory reset.     All of these have had no effect whatsoever.    I have also contacted you online chat three times and had no joy there either .   Can anyone help 

Malston904
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6 REPLIES 6

Karl-TalkTalk
Support Team
Message 2 of 7

Hi

 

All settings look correct here, nothing stands out.

 

I've passed this to networks to check if active channel count is showing, if not I've requested possible escalation to openreach for a multicast engineer to verify the TV data can be seen at the exchange port.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Karl-TalkTalk
Support Team
Message 3 of 7

Hi

 

Networks are asking for availability to book out an openreach engineer, what days work best for you ?

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 7

I have been waiting for nearly three months for someone to sort out this problem...  I have emails telling me that an openreach engineer would be booked but have heard nothing....  I am available everyday  

Malston904
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Message 5 of 7

Hi

 

We were unable to take this forward last time as you did not reply to our last message.

 

I'll need to log this back to networks to request an engineer.

 

I'll PM you with some info required.  If you can reply to these questions asap that will allow me to progress this quicker.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 6 of 7

Hi

 

I've raised this to networks and will reply as soon as I get a reply.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 7 of 7

Hi @malston904

 

Networks have confirmed an Openreach engineer for Thurs 27th AM (8-1).

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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