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Talktalk TVbox - router connection

Chris150
First Timer
Message 2 of 2

Hi, I hope that someone can help. 

My talk talk TVBox was recently delivered and I am trying to set it up. Unfortunately, once it connects to the router it then will not connect to the internet.  Either via automatic option or if i add in the manual IP Address subnet mask default gateway primary and secondary ~DNS information.  My internet works fine as my router connects to my PC and other devices, so its not a router issue.  All the wires are connected properly and i have turned everything on and off again about 20 times now. 

What do i do?

Thanks 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi Chris150

 

I'm sorry to hear this.

 

Is the TV box connected directly to the router or are you using powerline adapters?

 

Thanks

 

Debbie

 

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