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Talktalk box freezes on adverts

Joshdavid
Team Player
Message 3 of 3

Hi , when I’m watching a program on catch up either the 1st advert or the last advert freezes , I have to press play at least twice where the advert repeats and then moves on to the program coming back on or to the next advert , this happens every time I watch catch up and it’s been happening for a while , is anyone else having this problem or got any idea how to resolve it ? 
Thanks 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Joshdavid

 

try a Youview Maintenance Reset  and see if this helps.

 

Thanks  

 

Karl. 

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Bontboy261
First Timer
Message 2 of 3
Just to let you know joshdavid, you're not alone. This also happens to me and has been happening for quite some time, it's usually on Channel 5 programmes. Sorry but I have not found any way of dealing with it other than what you describe. I feel like throwing the box out the window at times. It's certainly not good for my blood pressure.
Bontboy261
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