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Talktalk plus box doesnt record & cant view already recorded programs

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6 REPLIES 6
Elisa14
Popular Poster

Hi 

my talktalk plus box has stopped recording programs. Also when lm trying to watch an already recorded program all l get is a black screen. 

I have done a re-factory reset but it didnt make any difference.

What do l need to do? Is the box faulty?

Many thanks Eva

Kenneth1947
First Timer
My talk talk plus box has stopped working can’t record or play recoded program tried factory reset how can I get a new box
fre55die
Community Star

Hi @Kenneth1947 

 

Could you please start your own thread for support as each problem is individual and needs investigating separately.


IMPORTANT

Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save) Only you and the OCE's can view this information.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
OCE_Karl
Community Team - TT Staff

Hi Elisa14

 

A Replacement box is on the way, and a returns bag for the failed unit.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Elisa14
Popular Poster

Thank you Karl, you're an absolut star 🌟

OCE_Karl
Community Team - TT Staff

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Elisa14
Popular Poster

Hi Karl

 

Its happening again 😫

 

The box worked fine yesterday 9th June. It was recording fine and l could view recorded programs.

Today it wont do either. I have done a re set to factoring settings but it didnt make any difference.

 

Could this box also be faulty or corrupted? Or is there anything l can do to fix it?

 

Appreciate your help🙏

 

Many thanks

Eva