on 15-06-2018 08:26 AM
I have been paying for the Entertainment TV boost but the channels are not working in our TV guide. Even selecting channel 301 manually does not work, it just displays that we need to set up which I have tried but says I need to log in to my account online which says they are working fine.
I have called talk talk helpline on four occasions. The duration of all calls were nearly 2 hours and there was no resolution to the problem. The advisor concluded that we needed to pay £65.00 for an engineer but I am quite relucant to do so as this problem is no fault of ours.
Could you advise to how we can resolve this problem. Also, how we can get a refund on the entertainment boost or cancellation of my service as we have been paying for the channels and clearly unable to watch?
on 18-06-2018 07:55 PM
Could you please start your own thread for support as each problem is individual and needs investigating separately.
Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Personal information, then scroll to the bottom of page and click save)
on 15-06-2018 01:09 PM
I've replied in your other thread.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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