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Tv box not working

JohnS21
First Timer

on ‎26-04-2021 10:07 PM

Message 6 of 6

Have been having to reset box for the last week to be able to watch youview and all my recordings are failing. Have tried everything to fix it, can you send out a new box

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5 REPLIES 5

Karl-TalkTalk
Support Team
In response to JohnS21

on ‎27-04-2021 02:08 PM

Message 1 of 6

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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JohnS21
First Timer
In response to Karl-TalkTalk

on ‎27-04-2021 01:28 PM

Message 2 of 6

Hi Karl

 

That's great, thanks for your help

 

Thanks again 

John

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Karl-TalkTalk
Support Team
In response to JohnS21

on ‎27-04-2021 12:33 PM

Message 3 of 6

Hi John,

 

Box on the way.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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JohnS21
First Timer
In response to Karl-TalkTalk

on ‎27-04-2021 11:45 AM

Message 4 of 6

Hi Karl

 

I've just tried these again and the box has completely stopped working now, so if you could send me the new box that would be great.

 

Thanks

John

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Karl-TalkTalk
Support Team

on ‎27-04-2021 09:41 AM

Message 5 of 6

Hi John

 

You can try the Youview Maintenance Reset  and if this fails then your only option is to try the full factory reset from the settings menu to remove any corrupt files.

 

If all else fails, I can send another box however this would be the Lite Box as Talk Talk no longer provide a recording box.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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