TV Support

For help with your TalkTalk TV box, channels and apps.

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Tv box talk talk support

Sm1973
First Timer
Message 6 of 6

Hi can i please have help with my tv box its stopped working will not even turn on  ty 

Smcclenaghan
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5 REPLIES 5

Message 1 of 6

Hi Sm1973

 

did you call our colleagues to resolve or do you need assistance ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

Staff on the forum are off till next week,  @Sm1973.

 

Chat is still available if you scroll down on this page:

 

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Phone help: 03451 720046

Gliwmaeden2, a fellow customer.
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Message 3 of 6

Hi ive added my number now   ive also had an engineer come out and do work on line but like i say my box connected to my tv will NOT turn on please help

Smcclenaghan
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Karl-TalkTalk
Support Team
Message 4 of 6

Hi

 

If you can add your number to your profile as advised, I can pick this up for you asap.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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fr8ys
Community Star
Message 5 of 6

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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