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Tv box won’t connect to router. The tv light on router is not flashing

Clare25
First Timer
Message 3 of 3

Tv box is not connecting to router. Tv light on router not flashing. Using power adaptors 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Clare25

 

Did you follow the advice from fr8ys, and did this help ?

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 2 of 3

Try the following in this order.

 

Soft reset your box by pushing the on off button until it restarts. If that fails...

 

Try resetting your powerline adaptors and repairing them.

 

If that fails, reboot your router. If that fails turn your router off for 30 minutes to establish a new session.

 

This will either confirm or eliminate the connections between the router and the box. I have assumed you have taken out and replaced the leads to ensure these are in fully.

 

If its still not working then have you tried a YouView Maintenance Reset? (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope it works but if not then please let us know and I’ll flag for further assistance.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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