on 28-05-2020 04:04 PM
My parents are both over 70 and self isolating. There tv box won't work. My mum has tried reporting it but with no joy. We have tried to reset the box but it is now coming up with a message that says System start up error.
on 31-05-2020 10:17 AM
If you can follow the advice from ferguson, we can take a look.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 28-05-2020 04:37 PM
OK, if you would like the online support team to look into this for you make sure that your parents' TalkTalk landline number is complete on your community profile in the Private notes section (click here) so that their account can be identified and then wait for them to respond.