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Tv not working after fibre 35 upgrade

Sadie underwood
First Timer
Message 3 of 3

Plugged cable into new router  tv box says no broadband. Using 13 amp connecting plugs. No lights on router end.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Sadie underwood

 

Are you using homeplugs to connect the TV box to the router ?

 

Thanks  

 

Karl. 

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fre55die
Community Star
Message 2 of 3

Hi @Sadie underwood 

 

See this article, you need to connect the router to the internet and the router to the box. :

https://community.talktalk.co.uk/t5/Articles/Setting-up-your-TalkTalk-TV-Box/ta-p/2204453

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
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