on 26-07-2021 07:25 AM
Hi Sadie underwood
Are you using homeplugs to connect the TV box to the router ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 25-07-2021 05:54 AM
See this article, you need to connect the router to the internet and the router to the box. :