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Tv plus

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4 REPLIES 4
csanders
Team Player

I’m having problems with my tv plus box. It reports that there is no signal present I have to keep retuning the box as it shows no signal. The aerial is good because there is no problem with the tv when connected through to the aerial. The current retune HHS’s taken over 1/2 hour and I’d still searching

fre55die
Community Star

Hi @csanders 

 

Have you tried turning the aerial connections around, I.E. the plug connected to the wall into your box and vice versa. If this doesn't help :

 

Unplug the aerial from the box and do a retune, Replug the aerial in and tune again, this will clear the memory and any corrupted channel data.

 

Failing those try this, make sure that you select option 2 to keep your recordings.:

 

Turn the box off, then unplug power lead for a couple of minutes.

Re plug in power .

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
OCE_Karl
Community Team - TT Staff
Solution

Hi @csanders

 

I've had a look at the box remoteley and can see some errors so a replacement box is on the way to you.

 

Thanks

 

Karl. 

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csanders
Team Player

Thanks Karl 

 

really appreciated 

 

OCE_Karl
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE