TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tv problem

Delta18kdy1
Popular Poster
Message 6 of 6

Got an email yesterday. Saying all my services were live. But my entertainment boost isn't on yet an I had retuned my channel's 3 time's yesterday and twice this morning. What's wrong.

 

0 Likes
5 REPLIES 5

Message 1 of 6

@Delta18kdy1 

 

That's great news !!

 

Keep safe !!

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
0 Likes

Message 2 of 6

Just reset my box and I've got my channel's again. Fixed now thanks

Message 3 of 6

@Delta18kdy1 

 

Hmm you say MORE TV doesn't show anything, do you meanliterally nothing? Surely at the top you have the headings "Showcase" "Subscriptions & Purchases" and "Search". Retuning the box won't do anything for the "boost" channels as they are Internet broadcasts not over the air. Do the channels show on your EPG? as I don't have either Cinema or Sport subscriptions but all of those channels are listed on the EPG.

 

OK I suggest you try one of these, if you have no recordings then blue button (they vary depending on the remote model it could say menu, YV or YouView) on remote to bring up the menu across bottom of screen > Settings > Factory Reset, do a factory reset.

 

IF you have recordings which you wish to keep :

 

Turn the box off, then unplug the power lead for about 10 minutes.

Re-plug in power  lead.

  1. Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).
  2. Power on YouView using button at the back of the YouView Box.
  3. Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.
  4. Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.
  5. The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2  “factory reset keep recordings” option is highlighted.  If you go past the option, simply press the + button to navigate back to the option.
  6. Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.
  7. The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.
  8. Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / Antenna Out / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

 

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
0 Likes

Message 4 of 6

Yes its activated in my account and more by button doesn't do anything on my box and I left both off for half an hour and retuned my channel's again and still no subscription channel's

0 Likes

fre55die
Community Star
Message 5 of 6

Hi @Delta18kdy1 

 

Is the boost showing in your "my account" section ?

 

If you navigate to "More TV" > Subscriptions (at the top), do you see your boost channels there, if so pick a programme and try playing it for a few minutes as this will force the system to check for your subscriptions.

 

If this doesnt work turn off your router and TTbox for AT LEAST 30 mins to clear your session, restart both and try More TV again.

If this has helped and solved your problem, please mark it as Best Answer so that staff or others do not spend time looking for alternatives.
0 Likes